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Julie Fergus
How to Avoid Complaints and Guest Disappointment
Set expectations. What do I mean? Well, guests are on vacation and they want to have a great experience. When guests don’t love your...
185 views


Julie Fergus
Are guests making you mad?
Do you allow guests to push your buttons, stress you out, or annoy you? It might be your ego, not your guests taking the fun out of...
41 views


Julie Fergus
Screening Guests
Whether using HomeAway, Airbnb, or other listing platform you can screen your guests. First, you must turn off automatic booking....
64 views


Julie Fergus
Managing Your Reservation Calendar -Analog vs. Digital
Analog Version Managing your calendars over multiple OTAs is easier than you might think, unless you have instant book. I know the OTAs...
24 views


Julie Fergus
Self-Sufficient Guests
Should guests be self-sufficient or should they get more service? Whichever way you want to set up your rental is up to you. It is...
48 views


Julie Fergus
9 Steps to Stain-Free Towels and Sheets
Facebook groups for vacation rental and short-term rental owners have lots of discussion about stains left by guests on sheets and...
665 views

Julie Fergus
Book Guests Directly
Getting direct bookings has its benefits. What I like most is that I have real security deposit that I control and do not have to submit...
31 views

Julie Fergus
CREATE AND MANAGEÂ OTA LISTINGS
OTAs (online travel agencies) are almost unavoidable if you want to be successful in vacation rentals, especially if you are just...
28 views
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